We understand that sometimes things don't go as planned, and you may need to cancel or request a refund for your order. Please read through our cancellation and refund policy below to understand how we handle such requests and the conditions under which they may be processed.
Cancellation Policy
You may cancel your order under certain conditions before it is processed or dispatched. Cancellation requests are subject to approval and will be processed based on the status of the order.
Conditions for Cancellation
Orders that are in the "Processing" or "Pending" state can be canceled.
Once the order has been dispatched, cancellation may no longer be possible, depending on the shipping status.
If the product is defective or damaged at the time of delivery, you are eligible for a return and refund.
Cancellation requests made within 24 hours of purchase will be prioritized.
Refund Policy
If you are eligible for a refund, we will process your request as soon as possible. Refunds may take a few days to reflect in your account, depending on the payment method and processing time.
Conditions for Refund
Refunds are available for orders that are canceled before dispatch.
If the product is defective, damaged, or not as described, you may request a refund within 7 days of receiving the product.
Refunds will be issued to the original payment method or as store credit, based on the payment method used during the transaction.
Refunds for orders paid through Razorpay will be processed via Razorpay's refund mechanism.
How to Request a Refund
To request a cancellation or refund, please follow these steps:
Contact our customer support team through the Contact Page.
Provide your order number, reason for cancellation or refund, and any other relevant details.
Our team will review your request and process it according to the terms mentioned above.
How to Request a Refund
To request a cancellation or refund, please follow these steps:
Contact our customer support team through the Contact Page.
Provide your order number, reason for cancellation or refund, and any other relevant details.
Our team will review your request and process it according to the terms mentioned above.
Account Deletion Request
If you wish to request the deletion of your account and associated data, please click the link below:
Refunds may take up to 7-10 business days to process after approval.
If your payment was made through Razorpay, please refer to Razorpay’s official [Refund Policy](https://merchant.razorpay.com/policy/P4vgJudA1AFNhg/refund) for additional details and processing times.